Pilates Terms and Conditions Contract

Please read our Terms and Conditions (“the Terms”) carefully before purchasing any services. By signing our terms and condition you are confirming that you have read the Terms and agree to be bound by them. These Terms together with the items listed in paragraph two, below, constitute a contract between you (the client) and us (Jessica Love).

Purchases are not transferable

Booking classes/personal training

The cost of each Session will be shown clearly on the website, and online booking system. Bookings for classes can be made on any available schedule. Bookings can be made: via the online timetable on the website; through an e-mail to; over the phone; or in person. It is your responsibility to ensure that you have made your booking and (where relevant) submitted payment correctly.
Make sure you note the expiry date for each single class or First personal training.
All payments currently expire one year after purchase
Purchases are not transferable.


Payment for your Sessions must be made at the time of booking using credit card or debit card. Payments can be made electronically

Changing or cancelling your booking+ no shows

You may change or cancel your booking, without charge, up to 24 hours before the start of the Session that you have booked for. If you book onto a Session within 24 hours of its scheduled start time, there is no entitlement to change or cancel. You may change or cancel a Session booking online, by phone, e-mail, or in person at which the Session is scheduled to occur.

If we cancel your booking

In the event that we cancel a Session that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know. We will offer you the choice between:
i. having your Jessica Love account re-credited with the session cancelled;
ii. being transferred to another equivalent Session at an alternative date and time.

Booking confirmation

Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend the Session. If you do not receive confirmation, please contact us by phone and/or email. Prices are subject to change at any time before we accept your booking. All Sessions are offered by us subject to availability. We do not guarantee availability at any time.

Lateness policy

We operate a policy which prevents you taking part in a Session if you are more than 15 minutes late. This policy is in place to prevent injury and in order to be mindful and considerate to the teacher and other participants in the Session. Where you are not permitted to join a Session because of your late arrival it shall be classed as a no-show.


We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:
i. your own fault;
ii. a third party unconnected with the provision of our services; or
iii. events which we could not have foreseen or avoided even if we had taken all of the responsible precautions our liability to compensate you (other than in the case of personal injury or death caused by our negligence) having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.

Price changes

We reserve the right to review and change package prices periodically.


The client is entitled to 10 days “cooling period” from the date of purchase to request a refund for any unused, valid single session or any unused portion of a valid package.
After the “cooling period” no refunds will be issued.
In case of emergency or relocation, such as medical reasons or moving residence, we request evidence documentation. Documentation such as a medical certificate/letter, government issued letters, new lease/rental agreement can be accepted in order to obtain such refund.
All refunds are subject to VAT retention.

How you should contact Jessica Love

Any written notice or completed form should be e-mailed to Jessica Love. You may change or cancel a class booking by phone or email with Jessica Love

Fitness and Health

By agreeing to these Terms and Conditions Clients hereby confirm that they have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect their participation in any sessions at the Studio.
⦁ It is the Client’s sole responsibility to notify Jessica Love before attending any session of any circumstances affecting their health which may be exacerbated through continued use of Jessica Love services and/or which may have arisen or worsened since their last session (if any).
⦁ Clients are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Clients with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Clients should consult his doctor. Clients may train (with consent from their Doctor) during pregnancy.
⦁ The Studio reserves the right to refuse access to any Clients if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.
⦁ Clients are required to follow the instructions of the instructor at all time

Limitation of liability

Jessica Love cannot be held responsible for any particular session, instructor and/or item of Pilates equipment not being available for whatever reason. Jessica Love reserves the right to make alterations to the sessions, instructors and/or equipment provided to Clients, without notice and in its absolute discretion and Jessica Love will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

⦁ It is the Clients responsibility to ensure that he/she is capable of undergoing a routine of exercises provided by any programs which he follows or class which he/she attends. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
⦁ Jessica Love accepts no liability for loss or damage to property of Clients or for injury to Clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.
⦁ In consideration of their participation in the activities and programmes of Jessica Love and the use of facilities and equipment owned and/or under the control of Jessica Love the Clients hereby waives and releases Jessica Love from any and all responsibility or liability for injuries or damages resulting from their participation in any of Jessica Love activities or use of Jessica Love equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of Jessica Love.

Dress code

Clients are requested to wear a form of dress appropriate to the practice of Pilates. Jessica Love recommends that Clients wear stretch bottoms or shorts and a T-shirt or sports top and Pilates grip socks.

Safety & Hygiene

⦁ In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. Only water is permitted in the Studio.
⦁ Clients must not walk around the Studio barefoot if they have verruca or similar foot complaints.
⦁ Smoking is strictly forbidden in the Studio or garden.
⦁ You are required to wear toe socks with grips when working in the Jessica Love

COVID-19 Assumption of risk

You accept that despite Jessica Love taking and implementing precautions in accordance with Government guidance, Jessica Love cannot guarantee that you will not be exposed to COVID-19, including without limitation through touching and using exercise equipment, studio facilities, and/or amenities, participating in training and/or group fitness, and through direct and/or indirect interactions with other members, staff or individuals who may have COVID-19 or may have been exposed to COVID-19. By accessing any studios, you knowingly and voluntarily assume all risks, known or unknown, that are associated with any exposure to COVID-19. Jessica Love assumes no liability for any COVID-19 related loss, damage or injury except as cannot be excluded by law.

Force Majeure

We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labor, fuel, parts or machinery, power failure or breakdown in machinery.


No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver, to be effective, must be in writing.


If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms together with our disclaimer and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.